Refund & Returns Policy
Standard industry policies for wholesale liquidation purchases.
All Sales Are Final ("AS-IS")
Due to the nature of the wholesale liquidation industry, The Elite Liquidators operates under a strict "All Sales Are Final" policy.
We supply massive volumes of overstock, shelf pulls, customer returns, and salvage merchandise at drastically reduced prices. Because we pass these deep discounts directly to our buyers, we do not offer warranties, guarantees, refunds, exchanges, or credits on any merchandise.
What "AS-IS" Means For You
All pallets, truckloads, and wholesale boxes are sold "AS-IS, WHERE-IS." This means you are purchasing the inventory exactly in the condition it arrived from the retailer. We do not accept returns due to buyer's remorse, inability to resell the product, or dissatisfaction with the item conditions within a pallet.
Order Cancellations
We understand that mistakes happen. If you place an order and need to cancel it, you must contact us immediately.
- Before Shipping: Orders can be canceled before they have been shrink-wrapped, banded, and loaded onto the freight truck. A standard 15% restocking and administrative fee will be deducted from your refund.
- After Shipping: Once a pallet has been loaded onto a freight truck and a Bill of Lading (BOL) has been generated, the order cannot be canceled under any circumstances.
Freight Damage & Transit Issues
The Elite Liquidators is not liable for damages that occur while your inventory is in transit with a third-party Less-Than-Truckload (LTL) freight carrier. Ownership of the freight transfers to you once it leaves our loading dock.
To protect yourself against transit damage, you MUST:
- Visually inspect the pallet upon arrival before signing the delivery paperwork.
- Note any torn shrink wrap, broken bands, or visibly crushed boxes directly on the driver's Bill of Lading (BOL).
- Take clear photos of the damaged pallet while it is still on the truck.
If you fail to note damage on the BOL, the freight carrier will automatically deny any claims for reimbursement. All freight damage claims must be filed directly with the shipping carrier.
Fulfillment Errors (Wrong Item Received)
While extremely rare, if you receive a pallet that is entirely different from what you ordered (e.g., you ordered an Electronics Pallet but received an Apparel Pallet), please contact us within 48 hours of delivery.
You will be required to provide photos of the incorrect pallet and the attached shipping labels. If our warehouse verifies the fulfillment error, we will coordinate the retrieval of the incorrect pallet and ship the correct merchandise at no additional cost to you.
Contact Support
If you have any questions regarding our policies before placing an order, our team is happy to speak with you.
Direct Call Line: +1 (813) 300-9251
WhatsApp & Text: +1 (561) 360-8682
Address: 5851 W 34th St, Houston, TX 77092